How do I report an insurance claim with Bill Layne Insurance?

Call us at (336) 835-1993 during business hours and we'll help you file your claim. After hours, contact your carrier's 24/7 claims line found on your insurance ID card, then call us the next business day. You can also visit our Claims Center for carrier-specific contact numbers.

How do I request a policy change or update my coverage?

Contact Bill Layne Insurance at (336) 835-1993 or email Save@BillLayneInsurance.com with your policy number and the changes you need. Common changes include adding vehicles, updating addresses, changing coverage limits, and adding or removing drivers. We handle all carrier communication for you.

Which insurance carriers can I service through Bill Layne Insurance?

Bill Layne Insurance helps clients service policies across 6 auto carriers and 8 home insurance carriers or specialty markets. Carrier portals, claim numbers, billing links, and service requirements can vary, so the Service Center helps customers find the right next step quickly.

Customer service center

Your policy.
Your way.

Q: How do I pay my insurance bill?

You can pay your insurance bill directly through your carrier's online portal. Each carrier has their own payment system. Contact our office at (336) 835-1993 and we'll help you find the right payment link for your specific carrier, or visit our Service Center page for quick access.

Q: How do I get a copy of my insurance ID card?

Call us at (336) 835-1993 or email Save@BillLayneInsurance.com and our team can help send a digital copy during business hours. Most carriers also offer mobile apps where you can access your ID card digitally at any time.

Payments, ID cards, claims and policy requests—all in one place.

Local help, whenever you need a hand.

What can we help you with?

Prefer a real person? Call 336-835-1993

Policy changes take effect only after confirmation from our agency or carrier.

During business hours, call our team for help gathering details and choosing the right carrier contact. After hours, use your carrier's claims line.

Step 1: Call us first during business hours

We'll guide you through the process and advocate on your behalf. After hours, contact your carrier below, then call us the next business day.

(336) 835-1993

Our Partner Carriers

Progressive

1-800-776-4737

Nationwide

1-800-421-3535

Travelers

1-800-252-4633

National General

1-800-468-3466

For existing coverage, use the payment and claim instructions on your policy documents. If those instructions differ from this directory, call our agency to confirm the correct service route.

The General

1-800-280-1466

Foremost

1-800-527-3907

Alamance Farmers

336-226-7872

NC Grange

1-800-394-1236

Universal Property

1-800-470-0599

Don't see your carrier? Call us and we'll help you find the right number.

Pay through your carrier's portal. If the amount looks wrong or you received a cancellation notice, call our team for help.

Our Partner Carriers

Pay Online 888-671-4405

Pay Online 877-669-6877

Pay Online 800-842-5075

Quick Pay 888-293-5108

Pay Online 844-328-0306

Pay Online 800-527-3905

Pay Online 336-226-7872

Pay Online 800-722-8766

Pay Online 877-922-1706

Pay Online

Universal Property

Pay Online 800-425-9113

Don't see your carrier? Call us and we'll direct you to the right payment portal.

Full Name *

Phone Number *

Email (optional)

Policy Number (if known)

Type of Change *

Details *

Important Non-Binding Disclaimer

Submitting this form does NOT bind, alter, or cancel any insurance coverage. No policy changes take effect until you receive direct written or verbal confirmation from our office. This is a request only. Coverage remains unchanged until confirmed by an authorized agent at Bill Layne Insurance Agency.

Full Name *

Phone Number *

Email (for email delivery)

Policy Number (if known)

How should we send your ID card? *

Text

Additional Notes (optional)

Upload Documents

Need to send us your driver's license, registration, or other documents? Upload securely through our portal.

SendBillDocs.com

Cannot find your insurance company?

Find your insurance company's phone numbers, billing and claims links, or save our agency contact details.

Find company contacts

Personal help

Need help with your next step?

Call our team if a cancellation notice, payment issue, or urgent document request needs attention.

Monday–Friday, 9am–5pm. For after-hours claims, use your carrier's claims line above or the number on your insurance ID card.

Call (336) 835-1993 Email our team

Illustrative scene of an advisor and customer reviewing documents together at an office desk. — Illustrative customer-service scene.

Frequently Asked Questions

How do I report an insurance claim?

How do I pay my insurance bill?

How do I request a policy change?

How do I get a copy of my insurance ID card?

Which insurance carriers can I service here?

Call Get Help

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Your policy.
Your way.

What can we help you with?

Report a Claim

Pay Your Bill

Request Policy Change

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Request ID Card