Accident Helper
Been in an accident?
Take a breath. We’re here to help.
Follow a few simple steps to collect the details you may need.
Emergency or anyone hurt?Call 911 for emergency help.We’ll help you gather
- Driver & insurance detailsNames, contact information and insurance details.
- Photos from the sceneKey photos to document what happened.
- Notes for your insurance companyA simple summary of what you remember.
No sign-in needed.
You have a report in progress on this phone. or .
Is anyone hurt?
Safety comes first. Everything else can wait.
Do not move anyone who is hurt unless they are in danger. Keep this page open; you can come back to it.
Call 911- Turn on your hazard lights.
- If the car drives and it is safe, move out of traffic.
- Stay calm. Do not argue or say the accident was your fault.
- Do not post about it online.
Call the police
In North Carolina you must stop, exchange information and report a crash when someone is hurt or the damage looks significant. The officer files the crash report.
Call 911 to report the crashTake a photo of the officer’s card or exchange slip, then fill in what you can.
The other driver
Photos are faster than typing. Take a picture of their license, insurance card and plate.
Type anything the photos miss.
Capture the details
Only take photos when it’s safe. Skip anything you can’t collect.
Progress saved on this phone.
View full photo checklist
Witnesses and passengers
Ask anyone who saw it for a name and phone number. Ask them to tell you in their words, then type or dictate it.
No witnesses? Just continue.
What happened
A few sentences are enough. Say what happened first, next and last. You can tap the microphone on your keyboard and speak.
Your car and you
Tell us where your car is and whether you need medical care.
Can your car be driven safely?
Was it towed?
Were you or a passenger hurt?
Review & send
Check your details before sharing.
Are you a Bill Layne Insurance customer?
Your accident report
- Driver information
- Scene photos
- Your notes
We’ll receive your information and help you with next steps.
This does not file a claim with your insurance company.
Call us, text us, or email the summary yourself and we’ll take it from there. Photos stay on your phone until sending works again.
Sent. We have it.
Your reference number is . Keep it for your records.
What happens next
- We will call you during office hours to go over what you sent and what your insurance company will need.
- If you need to report tonight, call your insurance company’s claims line. Have your policy number and this reference ready.
- When the police report is ready, request a copy. How to find your NC crash report.
Sending this to our office does not file a claim. Your insurance company opens the claim.